Who we are
Ten Yi Tea Trading (“we,” “us,” or “our”) operates the website www.tenyitea.com.my (the “Site”). This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our Site. Please read this Privacy Policy carefully. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect the following types of information:
- Personal Information: When you place an order, subscribe to our newsletter, or fill out a form, we may collect personal information such as your name, email address, mailing address, phone number, and payment information.
- Log Data: We collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data that are stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide and maintain our Site.
- Process your orders and manage your account.
- Send you newsletters, marketing or promotional materials, and other information that may be of interest to you.
- Improve our Site and your experience on our Site.
- Monitor the usage of our Site.
- Detect, prevent, and address technical issues.
How We Share Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described below:
- Service Providers: We may employ third-party companies and individuals to facilitate our Site, provide the Site on our behalf, perform Site-related services, or assist us in analyzing how our Site is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Compliance with Laws: We will disclose your personal information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Site.
Information Security
The security of your information is important to us, and we strive to use commercially acceptable means to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to access – You have the right to request copies of your personal information.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal information, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal information, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal information, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our contact information provided below.